What my CV means for YOU
A wide understanding of peoples differences
An illustrated commitment to excellence
A proven track record in a service-based industry
The ability to "play well with others".
"Real Life" experience, focused on results and accountability.
from my Travel Bird clients
from my Travel Bird clients
from my Princess Fancy-Plants customers
Associate Diploma of Tourism and Hospitality. College of Tourism and Hospitality 1989-1990
* Award - Dux of the Course.
* Meritorious Achievement Award - Outstanding First Year Student
200 points completed (out of 240 points required) towards a Bachelor of Arts - University of Queensland. 1985-1988
Additional 40 points required to complete degree
Majors in Political Science and Drama
Senior Certificate - Kingaroy State High School. 1979-1984
Tertiary Entrance Score – 980 (top 3% of students)
* Award - Dux of School
* Award - Principal’s Award for Service to the School
Further Travel Industry Study and Courses
BSP Certificate - 1989
IATA/UFTAA Certificate – Qantas Fares and Ticketing I and II
Japanese Culture and Language for Hospitality - TAFE
Great Book on Destination Britain – British Tourist Authority
Hayton College Travel and Tourism – Manager’s Programme
AFTA Education and Training – Certified Travel Manager
American Express Cruise Training Programme
Captain Cook Cruises Certificate of Accreditation
Matai Agent - Fiji Specialist Certificate of Accreditation
General Insurance Code of Practice
Princess Cruises Commodore Status (highest level)
P&O Cruises Commodore Status (highest level)
Vancouver Destination Specialist
Japan Destination Specialist
Tokyo Tourism Expert Training
Cook Islands Expert Training
Discover Okinawa Training
Shangri-La Hotels and Resorts Training
Outrigger Specialist Agent
Marriott Hotel Excellence Agent
Uniworld Cruises Specialist
PADI International Open Water Diver Certificate
CRS Training and Experience
Galileo Sales Manager
TIAS & TIAS Ticketing
Company Director and Small Business Owner since 2002
Owner of "Travel Bird", an ATAS and AFTA accredited retail travel agency handling outbound international travel.
Owner of "Princess Fancy-Plants", a retail garden nursery.
Oct 2014 – current
Establishment of Independent Retail Travel Agency Brand Travel Bird.
Helloworld affiliated agency (My Travel Group)
Member of AFTA (Australian Federation of Travel Agencies)
ATAS accredited (Australian Travel Agent Accreditation Scheme)
Administrator and founder of “Retail Travel Agents of Australia” Facebook page
Dec 2012 – Oct 2014
Re-entered the workforce full-time as a self-employed contract agent under the MTA Travel brand.
May 2006 – Dec 2012
Retail agency business and trading name sold.
Company name changed to BAWF Investments Pty Ltd.
Princess Fancy-Plants registered.
This period was spent travelling (pre-children), and then spending time with the children at home while they were young.
Apr 2002 – Apr 2006
Sole Director – Travellers Advantage Australia Pty Ltd trading as The Traveller’s Advantage - Morningside
American Express Travel Franchise
(Agency sold in April 2006)
Jan 1994 – Apr 2002
Travel Agency Manager
American Express Travel
Dec 1991 – Jan 1994
Manager – Queensland Retail
Kirra Tours International
Jun 1991 – Dec 1991
Travel Agency Manager
Harvey World Travel
Apr 1990 – Jun 1991
Travel Agency Manager
Coles Myer Ansett Travel (Queensland Police Credit Union Office)
Jul 1989 – Apr 1990
International Travel Consultant
Stewart Moffat Travel
(Stewart Moffat Travel purchased by Coles Myer Ansett Travel.)
Jan 1989 - Jul 1989
Other work experience includes Harvey World Travel (The Gap), Zeppelin’s Travel (Gold Coast), Lennons Hotel Brisbane and the Weston Advertising Company in Sydney.
Like many other Australians, I worked for Woolworths during high school.
Travel Industry Awards - Major
2003 Finalist – Quest Business Achievers New Business of the Year
2002 Qantas Holidays No 1 Consultant in Queensland
2001 American Express Travel Pacesetters Award (National Top 10)
2001 American Express Travel Centurion Award
2001 Qantas Holidays No 1 Consultant in Queensland
2000 American Express Travel Pacesetters Award (National Top 10)
1999 Qantas Holidays No 1 Consultant in Queensland
1999 American Express Travel Millionaires Club
1997 Qantas Holidays No 1 Consultant in Queensland
Travel Industry Awards - Minor
2004 Qantas Holidays Gold Global Achiever (Top 25 in QLD)
2003 Qantas Holidays Gold Global Achiever (Top 25 in QLD)
2002 Qantas Holidays Gold Global Achiever (Top 25 in QLD)
2001 American Express Travel Performer of the Month – October (NSW/QLD region)
2001 Qantas Holidays Gold Global Achiever (Top 25 in QLD)
2000 Qantas Holidays Gold Global Achiever (Top 25 in QLD)
2000 American Express Travel Performer of the Month – August (NSW/QLD region)
1998 Qantas Holidays Gold Global Achiever (Top 25 in QLD)
1998 American Express Travel Performer of the Month – November (NSW/QLD region)
1998 American Express Travel Performer of the Month – April (NSW/QLD region)
1996 Qantas Holidays Gold Global Achiever (Top 25 in QLD)
1995 Qantas Holidays Gold Global Achiever (Top 25 in QLD)
Community and Business Involvement
Creator – “Oh for the Love of Australia” – a national benchmark initiative. The Australian
Travel Industry’s Drought and Bushfire Relief Christmas Appeal. www.flightsforfodder.com.au
Member – Conscious Capitalism – a bold defence and re-imagining of capitalism.
Member – Redland City Chamber of Commerce
Member - Bayside Women in Business
Moreton Bay Foundation – “Friend of Moreton Bay” membership
Member - Koala Action Group
Member - RDCOTA
Founder – Retail Travel Agents of Australia (Facebook Page)
Member – Travel Agent Business Owners and Managers (Facebook)
Member - Travel Industry Women (Facebook)
Member - Travel Industry Women - Agents (Facebook)
Parent netball coach
World Vision supporter (sponsorship of 8 children + donations) since 2002
Destiny Rescue supporter
Destination Experience – International
England, Scotland, France, Germany, Switzerland, Italy (including Sardinia), Croatia, Morocco, South Africa, Thailand, China, Hong Kong, Malaysia, Singapore, Vietnam, Fiji, Vanuatu, Cook Islands, Maldives, New Caledonia, New Zealand (including Milford Track), Argentina, Alaska, Caribbean, Sri Lanka, Canada (both Canadian Rockies and East Coast), Tahiti, Bali, Mexico, Hawaii, Japan and Cambodia.
USA destinations include New York, Boston, Orlando (Disneyworld), New Orleans, Las Vegas, San Francisco, Los Angeles (Disneyland), Yosemite, Monterey Coast, San Diego, Grand Canyon and Seattle.
Destination Experience – Domestic
Cairns, Port Douglas, Daintree, Fitzroy Island, Green Island, Hamilton Island, Townsville, Magnetic Island, Darwin, Kakadu, Ayers Rock, Alice Springs, Sydney, Thredbo, Melbourne, Great Ocean Road, Adelaide, Barossa Valley, Perth, Rottnest Island, Margaret River, Tasmania.
Royal Caribbean – New Zealand
Cunard – Alaska ex Vancouver
Princess – Mexican Riviera
Royal Caribbean – Baja Mexico Cruise ex Los Angeles
Royal Caribbean – Caribbean Cruise ex San Jose
Black Prince - Canal Boat Cruising – England
Superstar Leo – China and Vietnam ex Hong Kong
Croatia – Heritage Ship Sailing from Dubrovnik
Captain Cook Cruises – Fiji ex Nadi
Captain Cook Cruises – North Queensland ex Cairns
P&O Cruises – Fairstar ex Sydney