What my CV means for YOU

A wide understanding of peoples differences

An illustrated commitment to excellence

A proven track record in a service-based industry

The ability to "play well with others".

"Real Life" experience, focused on results and accountability.

Formal Education


Associate Diploma of Tourism and Hospitality.  College of Tourism and Hospitality 1989-1990

* Award - Dux of the Course.

* Meritorious Achievement Award - Outstanding First Year Student


200 points completed (out of 240 points required) towards a Bachelor of Arts - University of Queensland.   1985-1988

Additional 40 points required to complete degree

Majors in Political Science and Drama


Senior Certificate - Kingaroy State High School.  1979-1984

Tertiary Entrance Score – 980 (top 3% of students)

 * Award - Dux of School

*  Award - Principal’s Award for Service to the School

School Captain


Further Travel Industry Study and Courses

BSP Certificate - 1989

IATA/UFTAA Certificate – Qantas Fares and Ticketing I and II

Japanese Culture and Language for Hospitality - TAFE

Great Book on Destination Britain – British Tourist Authority

Hayton College Travel and Tourism – Manager’s Programme

AFTA Education and Training – Certified Travel Manager

American Express Cruise Training Programme

Captain Cook Cruises Certificate of Accreditation

Matai Agent - Fiji Specialist Certificate of Accreditation

General Insurance Code of Practice

Princess Cruises Commodore Status (highest level)

P&O Cruises Commodore Status (highest level)

Vancouver Destination Specialist

Japan Destination Specialist

Tokyo Tourism Expert Training

Cook Islands Expert Training

Discover Okinawa Training

Shangri-La Hotels and Resorts Training

Outrigger Specialist Agent

Marriott Hotel Excellence Agent

Uniworld Cruises Specialist

PADI International Open Water Diver Certificate

CRS Training and Experience


Galileo Ticketing

Galileo Sales Manager

Sabre (Fantasia)

Cross-Check Travel

TIAS & TIAS Ticketing


Employment History


Company Director and Small Business Owner since 2002

Employed in the retail travel industry since 1989.



Oct 2014 – current                 

Establishment of Independent Retail Travel Agency Brand Travel Bird. 

Helloworld affiliated agency (My Travel Group)

Member of AFTA (Australian Federation of Travel Agencies)

ATAS accredited (Australian Travel Agent Accreditation Scheme)

Administrator and founder of “Retail Travel Agents of Australia” Facebook page


Dec 2012 – Oct 2014            

Re-entered the workforce full-time as a self-employed contract agent under the MTA Travel brand.


May 2006 – Dec 2012                       

Retail agency business and trading name sold.

Company name changed to BAWF Investments Pty Ltd.

This period was spent travelling (pre-children), and then spending time with the children at home while they were young.


Apr 2002 – Apr 2006              

Sole Director – Travellers Advantage Australia Pty Ltd trading as The Traveller’s Advantage - Morningside

American Express Travel Franchise

(Agency sold in April 2006)


Jan 1994 – Apr 2002             

Travel Agency Manager

American Express Travel



Dec 1991 – Jan 1994            

Manager – Queensland Retail

Kirra Tours International

Jun 1991 – Dec 1991            


Travel Agency Manager

Harvey World Travel


Apr 1990 – Jun 1991             


Travel Agency Manager

Coles Myer Ansett Travel (Queensland Police Credit Union Office)

Jul 1989 – Apr 1990               


International Travel Consultant

Stewart Moffat Travel

(Stewart Moffat Travel purchased by Coles Myer Ansett Travel.)

Jan 1989 - Jul 1989


Pre 1989

Other work experience includes Harvey World Travel (The Gap), Zeppelin’s Travel (Gold Coast), Lennons Hotel Brisbane and the Weston Advertising Company in Sydney.  Like many other Australians, I was employed by Woolworths during high school.


Travel Industry Awards - Major

2003    Finalist – Quest Business Achievers New Business of the Year

2002    Qantas Holidays No 1 Consultant in Queensland

2001    American Express Travel Pacesetters Award (National Top 10)

2001    American Express Travel Centurion Award

2001    Qantas Holidays No 1 Consultant in Queensland                                         

2000   American Express Travel Pacesetters Award (National Top 10)

1999    Qantas Holidays No 1 Consultant in Queensland

1999    American Express Travel Millionaires Club

1997    Qantas Holidays No 1 Consultant in Queensland

Travel Industry Awards - Minor

2004    Qantas Holidays Gold Global Achiever (Top 25 in QLD)

2003    Qantas Holidays Gold Global Achiever (Top 25 in QLD)

2002    Qantas Holidays Gold Global Achiever (Top 25 in QLD)

2001    American Express Travel Performer of the Month – October (NSW/QLD region)

2001    Qantas Holidays Gold Global Achiever (Top 25 in QLD)

2000    Qantas Holidays Gold Global Achiever (Top 25 in QLD)

2000    American Express Travel Performer of the Month – August (NSW/QLD region)

1998    Qantas Holidays Gold Global Achiever (Top 25 in QLD)

1998    American Express Travel Performer of the Month – November (NSW/QLD region)

1998    American Express Travel Performer of the Month – April (NSW/QLD region)

1996    Qantas Holidays Gold Global Achiever (Top 25 in QLD)

1995    Qantas Holidays Gold Global Achiever (Top 25 in QLD)


Community and Business Involvement

Creator – “Oh for the Love of Australia” – a national benchmark initiative.  The Australian

Travel Industry’s Drought and Bushfire Relief Christmas Appeal.  www.flightsforfodder.com.au

Member – Conscious Capitalism – a bold defence and re-imagining of capitalism.

Member – Redland City Chamber of Commerce

Member - Bayside Women in Business

Moreton Bay Foundation – “Friend of Moreton Bay” membership

Member - Koala Action Group

Member - RDCOTA

Founder – Retail Travel Agents of Australia (Facebook Page)

Member – Travel Agent Business Owners and Managers (Facebook)

Member - Travel Industry Women (Facebook)

Member - Travel Industry Women - Agents (Facebook)

Parent netball coach

World Vision supporter (sponsorship of 8 children + donations) since 2002  

Destiny Rescue supporter 

Destination Experience – International

England, Scotland, France, Germany, Switzerland, Italy (including Sardinia), Croatia, Morocco, South Africa, Thailand, China, Hong Kong, Malaysia, Singapore, Vietnam, Fiji, Vanuatu, Cook Islands, Maldives, New Caledonia, New Zealand (including Milford Track), Argentina, Alaska, Caribbean, Sri Lanka, Canada (both Canadian Rockies and East Coast), Tahiti, Bali, Mexico, Hawaii, Japan and Cambodia.

USA destinations include New York, Boston, Orlando (Disneyworld), New Orleans, Las Vegas, San Francisco, Los Angeles (Disneyland), Yosemite, Monterey Coast, San Diego, Grand Canyon and Seattle.


Destination Experience – Domestic

Cairns, Port Douglas, Daintree, Fitzroy Island, Green Island, Hamilton Island, Townsville, Magnetic Island, Darwin, Kakadu, Ayers Rock, Alice Springs, Sydney, Thredbo, Melbourne, Great Ocean Road, Adelaide, Barossa Valley, Perth, Rottnest Island, Margaret River, Tasmania.


Cruise Experience               

Royal Caribbean – New Zealand

Cunard – Alaska ex Vancouver

Princess – Mexican Riviera

Royal Caribbean – Baja Mexico Cruise ex Los Angeles

Royal Caribbean – Caribbean Cruise ex San Jose

Black Prince - Canal Boat Cruising – England

Superstar Leo – China and Vietnam ex Hong Kong

Croatia – Heritage Ship Sailing from Dubrovnik

Captain Cook Cruises – Fiji ex Nadi

Captain Cook Cruises – North Queensland ex Cairns

P&O Cruises – Fairstar ex Sydney